The Scene at SRT - April Edition

 

 

This month

 

>Detention review

>Critical credentials

>Healthy living

>Calif. regs update
>What we're reading

>Knights of the Road

 

 

 

 

 

 

 

Detention policy review

 

 

When, how and why to collect detention pay

 

 

 

 

 

 

by Kristi Smith

I would like to take a moment to explain how detention works for drivers as this is asked frequently.  Detention is where a driver is detained longer than the allotted time causing driver to be delayed to next stop/load. When this happens, SRT will pay driver for this loss time. Here are the requirements to secure your detention owed:

Detention starts two hours after the appointment time, regardless how early you arrive. First come, first serve appointments as well as window appointments will begin two hours after you arrive, if within the window time or two hours after the beginning of the window time you arrive before the appointment.

Detention will pay $20 an hour up to eight hours, with a maximum $160 for the first 10 hours.

The next 24 hours you are down, we will pay a $75 layover, with an additional $75 for each 24-hour period you are sitting at a facility.

Detention will not pay out if you are late for an appointment. 

Even if it is one minute due to driver error. SRT Detention will audit and evaluate times if you are late but not at fault. 

Make sure you are sending your manual arrive/departure messages as well as communicating through freeform messages about any delay, so we can report the updates to the customer. As soon as you receive your paperwork from a facility, send a message to keep the customer from being billed for wrongful detention. 

Always provide your in and out times, either printed or hand-written, for each stop where detention takes place. If you carry over to the next day, make sure you date your in and out times to reflect your downtime correctly.

If at a Walmart receiving facility, please make sure to provide the TCR (Trailer Control Record) form that is presented to you when your load is completed, and make sure it is stamped with your departure time before leaving the facility.

The detention department is required to have this in order to bill the customer for your stops. The customer will not accept a TCR sheet if you mark out customer times and write in your own. If you need to provide different times, note that off to the side of the TCR sheet.

In and out times on a route sheet will not be accepted. Customers do not receive route sheets, so detention time cannot be reviewed and evaluated if recorded only on this sheet. 

Following these steps will ensure accurate detention pay, and if you ever have a question about a customer's detention, they can always reach out to the detention department, and we will be happy to assist you.  

 

 

 

 

Equipment credentials

 

 

Having the right papers crucial to driving success

 

 

 

 

 

 
  • Don’t let your journey be delayed due to not having the proper credentials for your equipment.
  • Be sure to check your truck passenger and driver's side door to ensure that you have your 2017 green Ifta  and orange New York stickers attached to the unit. Plates on the front of your truck should be from Indiana.
  • Be sure to open your permit book and check to see that your 2017 Ifta permit, 2018 insurance card and 2018 Indiana registration are current. 
  • U.S. hazmat permits expire in June and will be available for your permit book by early May. Please call the permit department at: 866-391-0148 with any questions. 

 

 

 

 

Keeping insurance costs down

 

 

Simple steps to do your part in driving down costs

 

 

 

 

 

 

Remember -- we can all help keep insurance costs down by using clinics instead of emergency rooms, by visiting family physicians and by maintaining healthy and active lifestyles.

Each year, the insurer develops profiles of its patients, then figures out how much that type of patient will cost. For example, one profile might be for males, age two to six. The insurer will determine the patient's average number of doctor visits, how many vaccinations the patient will need, how many times the patient might fall and need stitches, etc.

Using those profiles, multiplied by the number of patients they expect to cover, the insurer estimates what the costs will be. Then insurers find an average cost per patient or family.

Keep yourself in good health, and not only will your wallet thank you -- your heart will also.

 

 

 

 

California compliance

 

 

Being roadworthy in Calif. means taking extra care

 

 

 

 

 

 

Please be sure when you load freight going either to or from California,  that as soon as you get away from a dock or point of origin, you have your trailer's rear tandem centered on the purple, 40-foot mark (see picture) on the side of the trailer. Then, proceed to the nearest scale and scale it out.

Send in an overweight macro or a simple freeform with each axle weight, and if you're overweight, we will work together to get your trailer legal. If we have to return a load to its shipper for reworking, that costs nothing.

Remember -- do not chance it either leaving or entering California.

 

 

 

 

Hitting a milestone

 

 

Drivers hit five, 10, 15 years with SRT in May

 

 
  • David Noe - five years
  • Richard Lorenzor - five years
  • Sheldon Owens - five years
  • Michael Blanzy - five years
  • Cornelius Grubbs - five years
  • Christopher Johansson - 10 years
  • Jimmy Stovall - 15 years

 

 

 

 

What we're reading

 

 

 

 

 

 

 

 

 

 

By Neil Voorhees, director of safety at SRT

As Knights of the Road, you each fully understand how everyone looks up to you, and follows your lead. There are so many things you do every day that other drivers watch to see how a true professional performs.

You are not only a leader to new drivers in the industry -- you can easily become a mentor to your peers without even trying.

My first driver instructor, a man who recently passed away, became one of my dearest friends, and anytime I had a question -- no matter where either of us worked -- I would call him.

So that we are all clear moving forward, we use the word mentor for anyone who is a positive, guiding influence in our lives. A mentor is a trusted counselor or guide.

You can be chosen as a mentor without even knowing it; less experienced individuals always pick people they respect to watch. New drivers learn by what they see: good habits and sometimes not-so-good habits.

Unfortunately, even Knights of the Road can pick up some shortcuts and bad habits over time. So every once in a while, a reset is needed. Sometimes these are only completed after an incident occurs, but true professionals are consistently monitoring their progress and resetting constantly.

As a professional driver, if you don’t have on the proper clothing or personal protective equipment, what are showing and telling new drivers? If you are starting to back and you don’t use the G.O.A.L. process, what does that tell trainees? If you don’t set your mirrors correctly, don’t perform proper pre- and post-trip inspections, don’t slow down on curves and ramps, don’t seal trailers, or pull equipment with maintenance issues, what message are you sending to the team?

You are telling them, without saying a word, that these shortcuts are OK.

A true Knight of the Road does everything correctly when nobody is watching. They don’t do it for any reason other then their pride of being the best of the best and their personal safety.

Are you a Knight of the Road?

 

 

Knights of the Road is a regular feature in The Scene at SRT which puts a spotlight on good drivers. Submit Knights of the Road stories or tips, or nominate someone to be highlighted by emailing communications@CTGcompanies.com.

 

 

 

 

 

 

 

 

Send Scene at SRT ideas and feedback to alex.green@ctgcompanies.com

 

Share this email:

Manage your preferences | Opt out using TrueRemove
Got this as a forward? Sign up to receive our future emails.
View this email online.

400 Birmingham Hwy
Chattanooga, TN | 37419 US

This email was sent to lafter@southernref.com.
To continue receiving our emails, add us to your address book.

powered by emma

Copyright 2018 Southern Refrigerated Transport. All Rights Reserved.   Design By: WebProJoe Texas Web Design